On the 6th September 2020, Bristol awoke to the glorious sight of balloons flying over the city. A vision of joy for a city that has missed this ‘normality’ over the pandemic. Hugo flew Melissa an educational needs teacher from Street and this is what she had to say ‘My balloon ride was a truly magical experience. I have never experienced anything like it and once my initial nerves went, I loved floating up, in and with the elements. At a very stressful time this was a beautiful gift of surprise and wonder. My Pilot Hugo and his crew were incredibly friendly, approachable, knowledgeable and put me at ease straight away. What generous guys.’